Support Services

Grub Tech Limited (”We” or “Our”) are committed to protecting and respecting your privacy.

This policy (together with our terms of website use www.grubtech.com and any other documents referred to on our website) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand practices regarding your personal data and how we will treat it. By visiting www.grubtech.com ("our Site") you are accepting and consenting to the practices described in this policy.

1. INFORMATION WE COLLECT FROM YOU

We will collect and process the following data about you:

Information you give us. This is information about you that you give us by filling in forms or placing an order on our Site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our Site, subscribe to our service, place an order on our Site, enter a competition, promotion or survey and when you report a problem with our Site. The information you give us may include but not limited to your name, address, e-mail address and phone number and financial and credit card information, IP addresses, and location information.
Information we collect about you. For each of your visits to our Site we may automatically collect the following information:
technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our Site (including date and time), items you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

2. USES MADE OF THE INFORMATION

We use information held about you in the following ways:

Information you give to us.

We will use this information:

to fulfill our obligations to you;
to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. We will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you;
where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data;
to notify you about changes to our service;
to ensure that content from our Site is presented in the most effective manner for you and for your computer; and
to meet our legal compliance obligations.

Information we collect about you.

We will use this information:

to administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our Site and our services and to ensure that content is presented in the most effective manner for you and for your computer;
to allow you to participate in interactive features of our service, when you choose to do so;
as part of our efforts to keep our Site safe and secure;
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
to make suggestions and recommendations to you and other users of our Site about goods or services that may interest you or them; and
to meet our legal compliance obligations.

Information we receive from other sources.

We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

3. DISCLOSURE OF YOUR INFORMATION

You agree that we have the right to share your personal information with:

Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
Selected third parties including:
business partners, suppliers and sub-contractors for the performance of our obligations to you or to supply us with products and services. We will only share your information with our suppliers where it is necessary for them to provide us with the services we need.
advertisers and advertising networks that require the data to select and serve relevant adverts to you and others;
technology, analytics and search engine providers that assist us in the improvement and optimization of our Site;

We will disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect our rights, property, or safety and that of our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

4. WHERE WE STORE YOUR PERSONAL DATA

All information you provide to us is stored on secure servers hosted by Amazon Web Services. Any payment transactions will be encrypted by using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

5. YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us. You can also ask us at any time to correct, update or remove any of your personal data.

6. LINKS TO OTHER WEBSITES

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

7. COOKIES

Our Site may place and access certain first-party cookies on your computer or device. First-party cookies are those placed directly by us and are used only by us. We use cookies to facilitate and improve your experience of our Site and to provide and improve our and/or third-party products and/or services. We have carefully chosen these cookies and have taken steps to ensure that your privacy and personal data is protected in accordance with this Privacy Policy.

By using our Site, you may also receive certain third-party cookies on your computer or device. Third-party cookies are those placed by websites, services, and/or parties other than us. Third-party cookies are used on our Site to facilitate and improve your experience of our Site and to provide and improve our and/or third-party products and/or services.

All cookies used by and on our Site are used in accordance with UAE law as applicable in the Emirate of Dubai.

Our Site may use analytics services provided by third parties. Analytics refers to a set of tools used to collect and analyze anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve our Site and the services offered through it.

The analytics service(s) used by our Site use(s) cookies to gather the required information.

In addition to the controls that we provide, you can choose to enable or disable cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. By default, most internet browsers accept cookies, but this can be changed. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly.

You can choose to delete cookies on your computer or device at any time, however, in certain cases, you may lose any information that enables you to access our Site more quickly and efficiently including, but not limited to, login and personalization settings.

It is recommended that you keep your internet browser and/or your device’s operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your device if you are unsure about adjusting your privacy settings

8. CHANGES TO OUR PRIVACY POLICY

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

9. GOVERNING LAW AND JURISDICTION

This Privacy Policy, and the relationship between you and us (whether contractual or otherwise) shall be governed by and construed in accordance with the laws of England and Wales.

10. CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to hello@grubtech.com.

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